Legal

Privacy Policy

Effective date: October 9, 2026

This Privacy Policy explains how Roofing Exchange, a service of Apex Adjusters LLC ("Roofing Exchange", "we", "us" or "our"), collects, uses and protects your personal information when you visit our website, book an inspection, or contact us.

1. Information we collect

Contact details: your name, phone number, email address and property address.
Appointment details: the date and time you book and any notes you share about your roof or insurance claim.
Claim information: if you choose to work with us, details about your insurance policy, claim and property damage.
Website usage data: information collected automatically, such as your browser type, device, pages visited and how you arrived at our site, through cookies and similar technologies.

2. How we use your information

To schedule, confirm and carry out your roof inspection.
To contact you by phone, email or text message about your appointment, inquiry or claim.
To provide public adjusting services if you choose to work with us.
To improve our website and measure the performance of our advertising.
To comply with legal obligations.

3. Text messages (SMS)

If you provide your mobile number and agree to receive text messages, we may send you messages about your appointment, such as confirmations and reminders, and about your inquiry or claim. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver the messages.

4. How we share your information

We do not sell your personal information. We share it only:

With service providers who help us run our business, such as our scheduling, customer management, messaging and website platforms, and only as needed to provide their services.
With your insurance company, and others involved in your claim, when you authorize us to act on your behalf.
With advertising platforms such as Meta (Facebook and Instagram), in a protected form, to measure and improve our ads.
When required by law, or to protect our rights.

5. Cookies and advertising

Our website uses cookies and similar tools, including the Meta Pixel, to understand how visitors use our site and to measure our advertising. You can control cookies through your browser settings, and manage ad preferences in your Facebook or Instagram settings.

6. How we protect your information

We use reasonable administrative, technical and physical measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. How long we keep your information

We keep your information for as long as needed to provide our services, handle your claim, and meet our legal and record-keeping obligations.

8. Your choices

Opt out of text messages at any time by replying STOP.
Opt out of marketing emails using the unsubscribe link in any email.
Ask us to access, correct or delete your personal information by contacting us below.

9. Children's privacy

Our services are not directed to children under 18, and we do not knowingly collect information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

11. Contact us

Roofing Exchange, a service of Apex Adjusters LLC
848 N Rainbow Blvd #9078
Las Vegas, NV 89107
Phone: (702) 686-1811
Email: [email protected]